At BeadKraft we happily accept returns and exchanges of regular merchandise, and are respectful and understanding of all situations regarding order returns.  Our goal is for customers to always be happy with their purchases.  

It is always best to inspect your order when it arrives.  Please contact BeadKraft ( sales@beadkraft.com ) to discuss any returns, shortages, or damages.  All claims must be made within 10 days of receipt.

Returns are accepted for exchanges, damaged/defective items, or receipt of wrong merchandise.  Credit or exchange items will be provided for any returns; we are unable to provide refunds for returned merchandise.  Any return shipments without proper authorization and a copy of the sales invoice does not constitute the right to a legitimate return. Shipping charges are non-refundable, and customers are responsible for shipping of return or exchange items, except for defective or wrong merchandise.

We can only accept returned products in their original condition and packaging. A product that is returned in a way that cannot be resold may be subject to a 15% restocking fee. Please note, general stringing materials (such as wire, chain, threads, cords, elastic, etc.) or opened packages are not accepted for return.

Customers may refuse damaged boxes or sign for them as damaged, pending further inspection. When signing for a damaged box please indicate on the bill of lading with the carrier that the box was received damaged. Any refused shipment sent back to us does not automatically constitute the right to a refund or credit.  These shipments will respectfully be assessed on a case by case basis.