Shipping Information

Orders within the US are usually processed and shipped out within 24-48 hours of purchase. Orders maybe held depending on availability of items.

All shipments are sent via UPS Ground, unless otherwise specified. Please note, expedited shipping options refer to actual shipping time, not the order processing time. Also, we reserve the right to require credit card purchases over a certain amount to be shipped to the billing address.

Transit Times:  We are located in New York, United States. Some orders shipped to the West Coast or outside of the United States, may not arrive as quickly as orders shipped to destinations which are closer. Occasionally delays may be associated with the carrier due to weather or other unforeseen events. International orders pass through customs, which may also add additional delays.

Signature Waivers:  Customers choosing to waive required signatures for UPS or any express deliveries assume all responsibility for their orders once they leave our facilities.

International Orders:  Any duties, taxes or other import fees assessed by customs will be the responsibility of the recipient.

Return Policy

Please contact us to discuss any returns or exchanges. All claims must be within 7 days of receipt. There are no refunds for returned merchandise. Returns only accepted (and store credits issued) on defective or wrong merchandise. Any returned shipment without proper authorization and a copy of the sales invoice does not constitute the right to a legitimate return. Any refused shipment sent back to us does not constitute the right to a refund or credit.

We reserve the right to refuse any items not returned in NEW condition and charge the customer for reshipment of their item back to them. Returned products must be in their original condition and packaging. A product that is returned in a way that cannot be resold may be subject to a 15% restocking fee. Returns on general stringing materials (such as wire, chain, threads, cords, elastic, etc.), opened packages, & sale items are not accepted. Freight charges are non-refundable, and customers are responsible for all return or exchange freight charges (except for defective or wrong merchandise).


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