Backorders & Substitutions

Backorders:

We make every effort to keep all items in stock; however from time to time certain items may not be available for immediate delivery. Individual items that are out of stock at the time of purchase may be backordered and shipped separately, usually within 1-2 weeks, as soon as it becomes available. If an item is not expected to be available within up to 3-4 weeks after the purchase date, the item will be invoiced as “out of stock” and a refund for the cost of the item will be issued to the customer. These out of stock items can be reordered when they become available. Under rare and special circumstances, to avoid multiple shipments, we may reserve the right to ship your order complete once the backorder arrives.  However customers will be consulted with on how they would like to proceed with their order in these situations. 

 

Substitutions:

We make every effort to keep all items in stock, however we may from time to time offer our customers to substitute an item or color to make sure your order arrives in a timely manner. Customers will be contacted for approval if a substitution is an option; and the substituted item will always be of equal or greater value.

 
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